When we want a high-speed Internet connection in Vancouver, we have two options; SHAW or TELUS. SHAW is originally the biggest cable TV company and TELUS is the biggest telephone company, both of which offer now a high-speed Internet service. Their service spec is almost at the same level; the speed and the cost. I had been using TELUS for two years until last spring, but I moved to SHAW. Why? The reason for my conversion was solely the quality of their customer support. When I had a problem about the Internet connection last spring, the response of TELUS was nothing but terrible. I couldn't even talk with the support stuff blocked by their "intelligent voice service." On the contrary, this time, I could recover from the connection failure with the least stress owing to the help of SHAW support. If you are thinking about using the high-speed Internet in Vancouver, I strongly recommend that you should choose SHAW instead of TELUS.

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